POLICIES

REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving or picking up your item to request a return. 

All eligible purchases can be exchanged for store credit within 14 days of pick up/delivery. If a refund to one's original payment is preferred, there is a 30% (of the purchase price) restocking fee issued upon inspection of eligible items. Shipping charges are not refundable.

Made-to-order pieces are final sale and cannot be exchanged or returned at any time.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at holdensarahc@gmail.com. Please note that returns will need to be sent to the following address: 2100 N Major Ave Chicago, IL 60639. Tracking is highly recommended. We are not responsible for lost packages.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at holdensarahc@gmail.com.
Unfortunately, we cannot accept returns on sale items or gift cards

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, your store credit will be available to use immediately. If refund to your original payment (less 30% restocking fee) if preferred, your refund will be processed and you should see it within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at: holdensarahc@gmail.com